Continuous Improvement & Innovation

We are locally owned and operated, we are nimble, and we action ideas, innovation, and improvement initiatives promptly.

Continuous Improvement is underpinned by firstly fostering a safe environment so that our employees can come up with fresh and innovative ideas. They are at the coal face seeing and hearing changes and pain points. This is fed into monthly scrum meetings to spawn ideas for action. We appoint sponsors in-house to drive continuous improvement initiatives so there is accountability on delivery. Sponsors build sprints to pilot new initiatives. We work closely with internal recruitment teams to understand what we can do better, we are always asking our candidates where we could improve.

We are committed to continuous improvement internally but also for our industry as a whole. We are members of the RCSA. One of our Founding Directors is on his second term as a peer elected NZ Council member to improve the professionalism in our industry.

Continuous improvement and innovation to us isn’t just about the latest in tools or technology. Innovation to us is how we shift the dial on diversity and how we can foster better and deeper relationships with our communities to provide opportunities for those who are traditionally under-represented.

Continuous Improvement examples we have undertaken through employee, client, candidate and industry led feedback and insights over the past decade have included:

• Increasing the representation of females in technology and leadership roles. We have adopted new business processes to eliminate gender bias in advertising and job descriptions and are working in partnership with key clients committed to increasing female has resulted in 56% of all placements we have made being female.
• We work with, and were the first to commit to, the Gender Pledge which has assisted us in achieving our gender-neutrality in job advertising. This, along with our commitment to the Pride Pledge, has enabled us to commence an industry-leading process of sourcing extensive Diversity, Equity & Inclusivity data so we can offer a comprehensive view of the candidates applying to roles.
• In 2021, we were first in our market to partner with Autism NZ to be more accommodating for Neurodivergent needs entering the workforce. This has meant changes to our application processes including companywide training delivered by AutismNZ. In addition, Autism NZ’s CEO has appointed us to their inaugural industry advisory group comprising Public and Private Sector organisations to help promote neurodiversity in the workplace.
• In 2018, we partnered with Workbridge to better support those with disabilities and impairments seek work opportunities within our technology and corporate domains. Work that continues today.
• We are committed to our carbon footprint reduction and eliminating waste. We obtained our CarbonZero accreditation in 2017 being the first in our industry to do so.

Continuous Improvement and innovation to us is also about creating a better business model and leading the way in our own recruitment industry. In 2008, we threw out the traditional sales centric recruitment model with harsh metrics and activities like minimum number of client calls, minimum number of CV’s sent each day, unrealistic targets and the dreaded consultant deficit remuneration model. We have proven you can operate a values based, human centric model without the metrics and pressures that lead to consultant burnout and bad behaviours. As a result, we have industry leading consultant retention providing stability and continuity for our customers, as well as happy and healthy consultants.

For 16 years we have explored, failed (such as our Chat Bot 3 years ago), and succeeded through continuous improvement and innovation to stay relevant, also - every Find employee has a voice. Fostering innovation for us comes from many voices, not just a few.

We are also committed to ensuring our account managers and consultants maintain their industry knowledge in respect of both market development and professional development.

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